Assert Your Rights.
Don't accept discrimination.

Use this free tool to generate a formal complaint letter or verbal script when your rights as a Disabled Person are being breached. Grounded in UK law and the social model of disability.

Equality Act 2010 Human Rights Act 1998 UN CRPD Free to use AI-powered

You have legal rights. Under the Equality Act 2010, service providers, employers, public bodies, and others have a legal duty not to discriminate against Disabled People, and to make reasonable adjustments to remove barriers. If those duties are being ignored, this tool helps you push back immediately, in writing or in person.

Equality Act 2010

Protects Disabled People from direct discrimination, indirect discrimination, harassment, victimisation, and failure to make reasonable adjustments.

Reasonable adjustments

Service providers and employers must take reasonable steps to remove substantial disadvantage faced by Disabled People. This duty is anticipatory.

Public Sector Equality Duty

Public bodies must actively advance equality of opportunity for Disabled People. This is a positive, ongoing duty (s.149 Equality Act 2010).

Human Rights Act 1998

Article 14 prohibits discrimination. Article 8 protects the right to private and family life, including personal autonomy and independent living.

Generate a formal complaint letter

Fill in the details below and the tool will draft a letter citing the relevant legislation, ready to send by email or post.

About you

Your name

Your role (optional)

Who you are writing to

Organisation or person name *

Organisation type

What happened

Describe the discriminatory act or failure *

Nature of the discrimination (select all that apply)

Direct discrimination Indirect discrimination Failure to make reasonable adjustments Discrimination arising from disability Harassment Victimisation

Impact on you or those you represent

Legislation to cite

Outcomes sought

Tone and additional context

Tone of the letter

Anything else to include? (optional)

Please fill in the organisation name and describe what happened before generating a response.

✓ Letter generated

Important: This tool generates a draft letter as a starting point. It does not constitute legal advice. For complex cases or if you intend to pursue formal legal action, please consult a solicitor with expertise in disability discrimination law or contact the Equality and Human Rights Commission.

Verbal response

Generate a verbal script

Need to respond right now, on the phone or face to face? Fill in what is happening and get a short script to read aloud.

In the moment — telephone or face to face

What is happening right now? *

Who are you speaking to?

Type of situation

Tone

Anything else useful? (optional)

Please describe what is happening before generating a script.

How to use this script: Read it at a steady pace. Pause after the opening statement to let the other person respond. If they continue to refuse, move to the next paragraph. Keep a note of the date, time, and who you spoke to.

✓ Script ready

Note on verbal responses: If the person refuses to help, stay calm, note their name if possible, and follow up in writing using the letter tool above. You do not have to accept discrimination. You have the right to assert your legal entitlements in any setting.

What happens next?

Keep a record of every interaction. If the organisation fails to respond or refuses to act, you can:

Refer the matter to the Equality and Human Rights Commission
Seek advice from a disability rights solicitor or law centre
Pursue a claim in the County Court (services) or Employment Tribunal (employment)
Contact your local Citizens Advice bureau for support
Get in touch with your local Disabled People's Organisation for peer support and signposting